Extended Stay America Select Suites - Phoenix - Peoria - Sun City

Business response:

Dear Betty, Thank you for taking the time to post an online review of your recent stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback. We hope you will consider returning to our hotel on your next visit; we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We are delighted that you loved our clean beds and got a great night's sleep. However, we are sorry to hear that we did not live up to your expectations during your stay. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another cha... read more

Business response:

Dear Karen, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Manage... read more