Extended Stay America Select Suites - Raleigh - RDU Airport

Business response:

Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our staff and that you had a pleasant experience. We appreciate your business and hope to see you again on your next visit to Morrisville. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Your feedback regarding the telephone set is shared with the maintenance team to do the needful. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Mike, thank you for being our guest. Please accept our apologies for not being able to provide you with the room of your choice and for not meeting some of your expectations. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and therefore, we do not have the ice machine on the property. We hope you will give us an oppor... read more