Extended Stay America Select Suites - Raleigh - RDU Airport

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dayka, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issue you had. We have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Shawn, it is a pleasure to read about your wonderful stay with us at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our team. Thank you for leaving your comments, and we hope to welcome you back the next time you are visiting this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our staff and that you had a pleasant experience. We appreciate your business and hope to see you again on your next visit to Morrisville. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management