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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to change room twice because of broken furniture, non-working A/C, non-working stove burners. Decided to stay in the third room, even though the A/C was leaking water in the room; bought a container to place under the A/C to collect the water, as maintenance said conditions could not be fixed. On last day of stay, the only elevator in the hotel broke at 4 am; almost missed my flight, as I had to carry my luggages, one at a time, from the third floor — very disappointed
Business response:
Dear Joseph, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effor... read more
They need to work on the cleanliness of the property,
Business response:
Dear Yashpal, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
We are still enjoying our stay at the Hotel.
There is no dishes, no pans, no utensils at all in the room even I received the email from hotel manager asking if I would need all this. I replied that I do need dishes, pans etc. But they still were not provided and not available. Ended up building them at Dollar Tree. Also, there is no breakfast in the hotel.
Business response:
Dear Mykhaylo, Thank you for being our valued guest and posting your remarks online. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share these remarks with our associates as we continually strive to enhance our services. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Great staff and location could be a lot cleaner
Business response:
Dear Delilah, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. This has been addressed, and we are very grateful for your patience. We appreciate you also sharing your positive comments; we are delighted the rest of your stay was enjoyable. We hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 4.2 star rating with 719 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.