This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was not as advertised,
Business response:
Dear Sara, Thank you for choosing us and sharing a review. We apologize for any disappointment you experienced regarding our property. Ensuring our guests' expectations are met is important, and we regret if we fall short in this regard. Your feedback is valuable, and we will review our advertising to ensure accuracy. If some specific amenities or features were not as advertised, please let us know so we can address them accordingly. We appreciate your understanding and hope to have the opportunity to provide a more satisfyi... read more
Underwhelming, but clean and efficient.
Business response:
Dear Bradley, Thank you for choosing Extended Stay America and sharing your experience. We appreciate that you found our hotel clean and efficient, although we regret that your overall experience was underwhelming. We constantly strive to improve and provide the best possible stay for our guests, and your comments will help us in that endeavor. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
My first night stay was ok, second night I had to leave at midnight because of the noise of children riding toys in the room above ….
Business response:
Dear Alan, We apologize for the disruption caused by the noise from the children in the room above during your second-night stay. Your comfort and peace during your stay are important to us, and we regret any inconvenience this may have caused. Please know that we take noise disturbances seriously and strive to ensure a peaceful environment for all our guests. We will address this issue with our team to prevent similar occurrences. Your feedback is appreciated as it helps us improve our services. We hope to welcome you back ... read more
It is great
Quite
Business response:
Dear Maikaila, We are happy you chose Extended Stay America for your recent visit to Roanoke. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
The property looked fairly well maintained on the outside. The inside of the room was subpar. Our bed had been sat on with all the pillows stacked on the one bed. And a clear indication of someone relaxing watching TV with feet in the made bed. TV was left on. There was a LOT of trash under the beds. That was pretty gross. Trash still in the trash cans. And the floor was clearly not cleaned. The bed dust ruffle was a hot mess. Looks like someone was in a huge hurry or was super lazy. Our room also smelled pretty strong of ma... read more
Business response:
Dear Marcy, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering the positive highlights of the room, please return, and we welcome you for a better ... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.