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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Underwhelming, but clean and efficient.
Business response:
Dear Bradley, Thank you for choosing Extended Stay America and sharing your experience. We appreciate that you found our hotel clean and efficient, although we regret that your overall experience was underwhelming. We constantly strive to improve and provide the best possible stay for our guests, and your comments will help us in that endeavor. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
My first night stay was ok, second night I had to leave at midnight because of the noise of children riding toys in the room above ….
Business response:
Dear Alan, We apologize for the disruption caused by the noise from the children in the room above during your second-night stay. Your comfort and peace during your stay are important to us, and we regret any inconvenience this may have caused. Please know that we take noise disturbances seriously and strive to ensure a peaceful environment for all our guests. We will address this issue with our team to prevent similar occurrences. Your feedback is appreciated as it helps us improve our services. We hope to welcome you back ... read more
It is great
Quite
Business response:
Dear Maikaila, We are happy you chose Extended Stay America for your recent visit to Roanoke. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
The property looked fairly well maintained on the outside. The inside of the room was subpar. Our bed had been sat on with all the pillows stacked on the one bed. And a clear indication of someone relaxing watching TV with feet in the made bed. TV was left on. There was a LOT of trash under the beds. That was pretty gross. Trash still in the trash cans. And the floor was clearly not cleaned. The bed dust ruffle was a hot mess. Looks like someone was in a huge hurry or was super lazy. Our room also smelled pretty strong of ma... read more
Business response:
Dear Marcy, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering the positive highlights of the room, please return, and we welcome you for a better ... read more
It was great
The one staff member I dealt with the whole time was excellent at their job and had a great attitude the property itself in the area it's around is kind of awful.
Business response:
Dear Jeff, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff and they are shared as an encouragement to the entire team. However, we are sorry for the concerns and that our location was not as per your need. Please revisit us for another feel-like a home away from home stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 4.4 star rating with 1,241 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.