Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Dear Josh, Thank you for your feedback. We are glad to know the team and sleeping arrangements met your expectations, though we're sorry the rest of your experience was not as positive. Delivering a consistent and comfortable stay is important to us, and it's clear we missed the mark in several areas during your visit. Your comments have been shared with the appropriate teams for further attention. We appreciate your input and hope for the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Shanna, Thank you for your wonderful feedback! We’re so glad to hear that you loved your stay and had a very nice experience with us. It’s always our goal to provide a welcoming, clean, and comfortable environment for all our guests. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering great service. We’re grateful for your support and look forward to the pleasure of welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management