This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was given a smoking room on the third floor i don't smoke the bed was lumpy, and the aroma of smoke just filled the air which was horrible.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Paul. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
My visit was wonderful
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Aretha! Thank you so much for choosing WoodSpring Suites!
It’s fine. It’s not Ritz but it’s just fine
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Business response:
We are so happy to see that we left such a great impression on you, Willie! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Front desk hardly ever had someone there. They never really answered the phone. I had a hard time with them finding my stay. Staff should have been more attentive. Towels need to be replaced. I had to go buy some. They have been worn and some with stains. Overall the stay was fair.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk and issues with the linens. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
The service during the check in process is a little bit different, but we went during COVID so i didn’t expect much. The overall cleanliness and comfort definitely could have been better.
Business response:
Thank you for your comments, Allye. We apologize for any issues you experienced with the overall cleanliness and will make sure that we address this with our housekeeping team for improvement. We are terribly sorry for any inconvenience that this caused but look forward to improving in this area for all our future guests. We hope that all your future travels are wonderful ones.
Business response:
Thank you for reviewing your stay with us, Nicole. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Staff was wonderful my room was excellent I really did enjoy that it was really really quiet
Business response:
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
There was no shower curtain the complete week i was there not one day did housekkepin come i booked a smoking room and was told if i smoked it was a 250 dollar fine customer service was poor
Business response:
Thank you for taking the time to share this feedback, Jasmine. We sincerely apologize for the issue that you experienced with the lack of shower curtain and issue with the room. Our friendly and professional staff work hard to address and fix these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address these concerns with our team at the property for proper action and resolve. We do hope that all your future travels are wonderfu... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.