Extended Stay America Select Suites - Shreveport - Bossier City

Business response:

Dear Cierra, Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant experience you had during your stay. Our top priority is a clean and comfortable environment with fully functioning amenities, and we clearly fell short of that standard. We take your concerns very seriously and will immediately address these concerns with our housekeeping and maintenance teams. Additionally, we will investigate the issue with the hot water to ensure it is resolved promptly. Your feedback is invaluabl... read more

Business response:

Dear Kerriann, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay. Happy holidays ahead!Sincerely,Hotel Management 

Business response:

Dear Breanna, Thank you for sharing your experience! We’re delighted to hear that your stay at Extended Stay America was both friendly and comfortable. Providing a welcoming and relaxing environment is our priority, and we look forward to hosting you again soon.Sincerely,Hotel Management 

Business response:

Dear Georganne, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you... read more