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Extended Stay America Select Suites - Shreveport - Bossier City
- Other
- Bossier City, LA
About this business
Location details
2275 Old Minden Rd., Bossier City, LA, 71112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like The entrance security door. The parking area.the elevator access
Business response:
Dear Charlotte, We're delighted that you appreciated the enhanced security features at Extended Stay America, including our secure entrance, convenient parking area, and accessible elevator. Your positive feedback is greatly appreciated and motivates us to continue providing a safe and comfortable environment for all our guests. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management
The property smelled like cigarette smoke
Business response:
Dear Herb, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest, so we are sorry for any problems that compromised your experience. We have strict policies prohibiting smoking in specific areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hot... read more
?
Business response:
Dear Jacqueline, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
Dirty floor
Business response:
Dear Linda, Thank you for staying with us and sharing your review. It is our priority to ensure each guest leaves completely satisfied, but we regret falling short of your expectations on this occasion. Your feedback regarding the condition of our floors is noted, and we will address this with our housekeeping team to uphold our service standards moving forward. Your insights are invaluable to us as it helps us identify areas where we can improve. It was a pleasure hosting you, and we hope to welcome you back for a more plea... read more
I liked the fact that they had laundry facilies on site. Most of the staff were very nice. It was clean, but very old. I did not like the fact that they didn't clean your room, but maybe once a week. They hardly ever had clean towels to exchange for used ones. No breakfast even though they advertised grab and go. They ran out of toilet paper, so you had to provide your own.You had to take your own trash out to the dumpster.
Business response:
Dear April, Thank you for your feedback. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope to have another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
There was a rain storm and the entire builing was leaking. Although the room that I has was okay, the hallway and stairway was completely unsafe due to the wet stairs and rain that was falling theough the cracks in the ceiling. The entire hallway had rain coming through. I have never been in a hotel which had thisocur.
Not worth the price Lady at front desk not very professional. Handling other matters instead of checking me in. Tub had rust, sink drain was somewhat clogged up
Business response:
Dear Guest, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we sincerely apologize for not meeting our customary standards. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced exper... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Bossier City
How is Extended Stay America Select Suites - Shreveport - Bossier City rated?
Extended Stay America Select Suites - Shreveport - Bossier City has a 3.1 star rating with 1,187 reviews.
When is Extended Stay America Select Suites - Shreveport - Bossier City open?
Extended Stay America Select Suites - Shreveport - Bossier City is open now. It will close tomorrow at 12:00 a.m.