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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - Julie, thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you here at Extended Stay America - South Bend - Mishawaka - South, and we hope you will come and see us again soon. Sincerely, General Manager
ok stay but needs cleaning I have stayed in a lot of hotels over the years visiting my son at ND and have spent a lot of money in this area. I know it was Graduation weekend but our room was NOT clean at all. The floors were sticky and the bathroom was just not good. I don't write reviews but wanted to this time, I literally had to wipe the bottom of my shoes off to stop sticking to the floor in the kitchen part. Went to the desk and there were zero towels as the poor overworked girl was running the desk and doing laundry at... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We truly regret the inconvenience caused and hope you will give us another chance to impress you on a f... read more
Overnight stay Wasn't the cleanest but it was ok for 1 night.
Business response:
Ariana, thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the service issues you encountered while here. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Business response:
Thank you for rating your visit to our hotel. It seems like you had a pleasant stay overall. However, we are sorry we did not meet your every expectation while you were here. We will certainly step up our efforts, so your next stay is even better. Thanks for being our guest. Sincerely, General Manager
Great location and very economical Clean and convenient location. I have stayed at this hotel many times.
Business response:
Mark, thank you for returning to Extended Stay America - South Bend - Mishawaka - South and for sharing your review. We are happy to know you liked your well-equipped room and that you were impressed with the good value we offer. It was a pleasure having you here, and we look forward to serving you again soon. Sincerely, General Manager
Business response:
Christopher, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - South Bend - Mishawaka - South. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - South Bend - Mishawaka – South. We are glad to know you enjoyed your overall stay. We appreciate your review and hope to see you again soon. Sincerely, General Manager
Not a usual hotel - no daily cleaning of rooms, etc. Front desk staff was quite friendly and helpful. Extremely thin walls. Breakfast was minimal.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with them for a job well done. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, and we are happy to provide this at your request for a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We appreciate your business and... read more
Business response:
Darcy, it was a pleasure having you as our guest at Extended Stay America - South Bend - Mishawaka – South. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 4.3 star rating with 669 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.