Extended Stay America Select Suites - South Bend - Mishawaka - South

Business response:

Thank you for being our guest at Extended Stay America - South Bend - Mishawaka – South. We are glad to know you enjoyed your overall stay. We appreciate your review and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with them for a job well done. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, and we are happy to provide this at your request for a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We appreciate your business and... read more

Business response:

Darcy, it was a pleasure having you as our guest at Extended Stay America - South Bend - Mishawaka – South. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

It was a pleasure having you as our guest at Extended Stay America - South Bend - Mishawaka – South. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

Thank you for your four-star rating! We're glad you stayed at Extended Stay America - South Bend - Mishawaka - South and even more pleased you were completely satisfied. We look forward to hav-ing you as our guest again soon! Sincerely, General Manager 

Business response:

Denny, thank you for being our guest at Extended Stay America - South Bend - Mishawaka – South. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your feedback. Please come back and see us again soon. Sincerely, General Manager 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your room being "given away" forcing you into a smaller size room is truly regrettable; I am not sure how that happened, but we will look into it. We are very sorry for your experience. We can assure you that we try very hard to work with our hotel partners to provide what the guest needs whenever we are able; however, sometimes the number of guests anticipated to be occupying a room is unclear and our l... read more

Business response:

Thank you for taking the time to share your experience. I am glad to see you enjoyed our affordable rates and our convenient location, but please accept our apologies our cookware policy and amenities were not communicated to your properly. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!