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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen had no dishes or cups in it even though they had a card right on top of the counter stating what should be there.
Nice price and close to everthing The only disappointing thing about room was it smelled like cigarette smoke!!
Business response:
Your review and the experience you had is important to us. I am pleased to see that you enjoyed our convenient location. Also, our team have been addressed on eliminating smoke odor in the rooms. Thank you for bringing this to our attention. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
There were trash bags in the hallways, outside of rooms, creating an odor. My actual room had a very foul/stale odor that was made worse by the hot temperature of the room. I sprayed around the room and turned the ac on and it lessened the odor. My room key cards deactivated several times and I kept having to go back to the 1st floor to reset them. The front desk staff were VERY kind and courteous and assistive whenever they could be.
Beautiful rooms This hotel was remodeled since we stayed before and they did an amazing job!
Business response:
Thank you so much for posting a review of our property. I'm glad you enjoyed your stay and the remodeling. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Looked like it hadnt been updated since it was built. The kitchen had zero utensils, pots, pans, etc. Completely bare. Heat/ ac unit Completely out of date & barely functioned. Even the bed was partially busted.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guests’ feedback seriously and have shared it with the concerned team to review and take action. To ensure cleanliness, we keep the kitchenware at the front desk and deliver it on request. Our front desk team can assist you with this and improve your time with us. We hope y... read more
Looked like it hadnt been updated since it was built. The kitchen had zero utensils, pots, pans, etc. Completely bare. Heat/ ac unit Completely out of date & barely functioned. Even the bed was partially busted.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guests’ feedback seriously and have shared it with the concerned team to review and take action. To ensure cleanliness, we keep the kitchenware at the front desk and deliver it on request. Our front desk team can assist you with this and improve your time with us. We hope y... read more
Not clean
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.