Extended Stay America Select Suites - Springdale

Business response:

Dear Patrick, We’re delighted to hear that you were warmly welcomed at check-in and that our team made a positive impression on you. It’s great to know that any concerns with your room were promptly addressed, as ensuring your comfort is always our top priority. Your kind words mean a lot, and we’ll be sure to share them with the team. Thank you for choosing Extended Stay America. We look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Dear Maria, We sincerely apologize for the condition of the room upon your arrival. Our goal is always to provide a fresh and welcoming space. Your feedback is important, and we’ll address it with our team to ensure our rooms are properly prepared for our guests. Thank you for bringing this to our attention. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Claudio, Thank you for the generous review of Extended Stay America. It is always encouraging to know that our efforts to provide a clean and comfortable space made a positive impact during your stay. We take great pride in maintaining a welcoming environment, and feedback like yours lets us know we're on the right track. We value your comments and look forward to the opportunity to serve you again in the future. Sincerely, Hotel Management