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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was just ok. It was in a bad area with a lot of drug use around property. I arrived at 1am and there was no one to let me in the property. After about 20 minutes, someone appeared to help me.
Business response:
Dear Guest, We’re sorry for the inconvenience you faced upon your late arrival and understand how unsettling it must have been to wait before gaining access. Your comments about the neighborhood and the delay in assistance are taken seriously, and we will work closely with our team to improve security measures and front desk availability during late hours. Thank you for sharing your experience, as it helps us address these concerns and enhance the overall guest experience. We hope to have another opportunity to welcome you b... read more
Alicia at the front desk went above and beyond.
Just so so Smoke free room smelled of smoke no matter what we did. Room also smelled funky. Appliances and everything super old and rusted. Floor was sticky/ a film on it Staff was nice and helpful.
Business response:
Dear Guest, We're sorry the condition of the room left you with such a disappointing impression. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attention is given to room readiness and freshness moving forward. On a positive note, we appreciate you recognizing the kindness and helpfu... read more
5-0 or No! Walked in after 12 midnight due to weather. Waited for the front desk to let us in. When we walked in four police walked in with us. Told the worker once she appeared to let them in and went running up to another floor. Not sure if this is a common incident. The hotel was fairly clean but smelled like mildew and a bit outdated but the price represented what you were offered. A good 6 out of 10 for a short stay.
Business response:
Dear Guest.,Thank you for sharing your experience with us. We're glad you found the property reasonably clean and felt the value matched the price for a short stay. However, we understand how unsettling it must have been to encounter a situation involving police upon arrival. While unexpected incidents can occasionally happen, we work hard to maintain a calm and welcoming atmosphere for all guests. We appreciate your feedback about the property's condition and will continue working on updates to improve both the appearance a... read more
No comments
Business response:
Dear Guest,Thank you for choosing Extended Stay America. We're glad your stay went smoothly, and you were satisfied with your experience. We work hard to create a comfortable and welcoming environment for every guest, and it’s always rewarding to know that our effort is recognized. We’d love the opportunity to welcome you back the next time your travels bring you this way.Sincerely,Hotel Management
Room smelled of smoke and needs a more comfortable mattress
Business response:
Dear Guest,We apologize that the condition of the room and the comfort of the mattress didn’t meet your expectations. A restful night and a welcoming atmosphere are important, and your comments will be shared with our housekeeping and maintenance teams for review and follow-up. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Old. Not well kept
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.