Extended Stay America Select Suites - Springdale

Business response:

Dear Samuel, We are sorry about your negative experience at our hotel. Your feedback is invaluable as we strive to provide the best possible service to our guests. We understand that cleanliness and well-maintained rooms are of the utmost importance for a comfortable stay. Our housekeeping team is already reviewing the room and will take action as a priority. Our front desk team is always here to assist you. We value your business and hope to serve you again with a seamless experience.Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for your kind words! We are delighted to hear that you had a very nice stay with us. Our team strives to provide a clean, comfortable, and welcoming environment for all our guests, and it’s wonderful to know we met your expectations. We look forward to hosting you again at Extended Stay America and ensuring your next visit is just as enjoyable.Sincerely,Hotel Management 

Business response:

Dear Ryan, Thank you for your feedback. We're glad to hear that you found our rates competitive, but we sincerely apologize for the cleanliness issues you encountered during your stay. Your experience is important to us, and we take your concerns seriously. We are committed to improving our standards and ensuring a more pleasant environment for all our guests. We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future!Sincerely,Hotel Management 

Business response:

Dear Carter, Thank you for your kind feedback. We’re thrilled to hear that you had an excellent stay and appreciated the cleanliness of your room as well as the friendly service from our staff. Providing a welcoming and comfortable environment is our priority, and we’re pleased that we were able to meet your expectations. We truly value your feedback and look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management