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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel cleanliness wasn't the best plus no coffee or hairdryer in the room; however, the front desk did bring one to my room when I called & asked for one. They were very pleasant & prompt.
Bed bugs Bed bugs and a dirty carpet
Never again! Never again will we stay here...no upgrades since it seems like the 70's, the baseboards, elevators, everywhere were dirty. We had no maid service while we were there. Commode broke the first night there and maint. had to be called in around midnight to replace the valve. When checking out, they didn't even show that we were even in the building...this place needs to be closed..not to mention when you walk in the room, it's plywood and not concrete so you feel every single step by someone else...this place is ho... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your experience did not meet our company’s high standards. In response to your feedback, I am happy to say we are scheduled for a renovation in October which will address the mentioned issues. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize if this was not explained at check-in. Additionally, I have also used your comments ... read more
in missouri breakfast needs worked on,and the room had an wet smell
Trip When we arrived there was nobody at the front desk. Getting in at 1:30am, I was not happy to have to wait for 10-15min for someone to come back to the front desk to check us in. The bed was horrible, didn't get much sleep because of that. We got out as soon as we could in the morning.
So disappointing. The bed was horrible. Hard and lumpy in spots. The carpet was stained and nasty. The bathroom was clean. The staff was friendly. Check-in and check out was quick. Honestly, I will not stay there again.
Business response:
I appreciate you bringing your experience to our attention. I am truly sorry your stay with us did not meet our companyâs high standards. In response to your feedback, I am pleased to let you know that we are scheduled for a renovation in October 2015 which will address the issues you experienced. Still, I am happy to hear that our staff was friendly and accommodating. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to pr... read more
Never go again The hotel looks cheaper than I expect. But the location is fine!
Business response:
I appreciate you bringing your experience to our attention. I am truly sorry to hear our hotelâs appearance was not what you expected. Still, I am happy to hear we were able to provide you with a location convenient for your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel Rooms need TLC Check in was alright. room had a musty smell to it. Was very dirty in the bathroom area. Above the shower wall around the entire door frame and also along the base of the show. We did not expect this. There are better properties around for the same price. I should have booked somewhere else.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that there were cleanliness issues in your room. In response to your feedback, I am addressing the issues concerning the shower and overall cleanliness of the bathroom with my housekeeping staff and will be using your comments as a training tool. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,314 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.