Extended Stay America Select Suites - Springfield - South - Battlefield

Business response:

Dear Anna, Thank you for your feedback and for choosing to stay with us. We're glad to hear you found the location convenient, but we sincerely apologize for the oversight regarding cleanliness in your room. Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward. Maintaining a clean and welcoming environment for our guests is a top priority, and we’re truly sorry that we missed the mark during your visit. We appreciate your input as it helps us improve. Thank you again, ... read more

Business response:

Dear Tina, Thank you for staying with us! We’re glad our hotel met your needs. However, we apologize for the disturbance caused by the smoke near the stairwell. While we have designated areas for smoking, we understand how this can affect your experience. We are taking steps to ensure that this does not impact future stays. We hope to welcome you back to Extended Stay America for a more enjoyable visit. Sincerely, Hotel Management 

Business response:

Thank you, Liz! We are thrilled to hear you enjoyed your stay and found the team at Extended Stay America welcoming. We appreciate your feedback on the TV, and we are here to help with any setup questions on your next visit. Looking forward to welcoming you back for another comfortable stay! Sincerely, Hotel Management