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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Poor
Disappointing
What the heck?! There were way too many people on the property who did not have a room. I got approached by police after being inaccurately being identified. Could hear people talking through the night and slamming doors. I liked the proximity of why I was in Springfield. Not a far drive.
Business response:
Dear James, Thank you for sharing your experience. We are glad the location suited your needs and made your visit convenient. We take guest safety seriously and work closely with local authorities and property security to maintain a secure and welcoming environment. Your feedback about noise and disturbances is important, and we will share it with our team to help improve the overall guest experience. We hope future visits provide a more comfortable and peaceful stay. Sincerely, Hotel Management
Poor
Hotel was unclean and the people were sketchy. I was approached and propositioned to buy drugs, three different times My room was not clean. There was no bottom sheet on my bed along with no pillow cases. The vent in the bathroom also dripped brown liquid all over the bathroom when the shower was running. I liked the location of the property
Business response:
Dear Kyle, Thank you for providing your feedback regarding your recent experience. While we appreciate that the location was convenient, we regret to hear that your stay did not meet the high standards we strive to uphold. We are committed to delivering clean and well-maintained accommodations within a secure environment. To that end, we collaborate closely with the local police department to ensure a safe atmosphere for both our guests and employees. Your comments about cleanliness and maintenance will be communicated to ou... read more
Poor The people.above were up all night jumping around and being loud and and making lots of noise couldn't sleep. Went and told tje front.desk but didnt get anytjing in return like a discount or anything for a.stay . Just rude people and people.leaveing door proper open with a rock all the time.for.just anyone to come inside the building dont feel safe at all. How the rooms were inside and had to have a key to get in building
Business response:
Dear Guest, Thank you for sharing your experience. We regret that we did not provide you with the exceptional stay that you hoped for and understand how the noise from neighboring guests and concerns about building security affected your stay. Guest comfort and peace are very important to us, and your feedback has been shared with our team. We appreciate your comments and hope to have the opportunity to welcome you back for a more restful visit. Sincerely, Hotel Management
Disappointing
Didn't get the type of room I asked for. I couldn't get the 2 day refund help from the front desk. Make the room a little more appealing. I booked 3 nights but only stayed one night. Front desk was no help on getting my two day refund. Was rude and not interested.
Business response:
Dear Michelle, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to not receive the accommodation you expected and to feel unsupported by our front desk team. Your comments have been shared with our management to review both our reservation handling and guest service protocols. We regret that your stay was cut short and did not reflect the standards we aim to uphold. Your feedback is invaluable, and we hope to earn back ... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 479 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.