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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor The people.above were up all night jumping around and being loud and and making lots of noise couldn't sleep. Went and told tje front.desk but didnt get anytjing in return like a discount or anything for a.stay . Just rude people and people.leaveing door proper open with a rock all the time.for.just anyone to come inside the building dont feel safe at all. How the rooms were inside and had to have a key to get in building
Business response:
Dear Guest, Thank you for sharing your experience. We regret that we did not provide you with the exceptional stay that you hoped for and understand how the noise from neighboring guests and concerns about building security affected your stay. Guest comfort and peace are very important to us, and your feedback has been shared with our team. We appreciate your comments and hope to have the opportunity to welcome you back for a more restful visit. Sincerely, Hotel Management
Disappointing
Didn't get the type of room I asked for. I couldn't get the 2 day refund help from the front desk. Make the room a little more appealing. I booked 3 nights but only stayed one night. Front desk was no help on getting my two day refund. Was rude and not interested.
Business response:
Dear Michelle, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to not receive the accommodation you expected and to feel unsupported by our front desk team. Your comments have been shared with our management to review both our reservation handling and guest service protocols. We regret that your stay was cut short and did not reflect the standards we aim to uphold. Your feedback is invaluable, and we hope to earn back ... read more
Disappointing
Could have definitely been better Upon arrival to room 408 we were greeting by roaches. Also, a women under the influence smoking outside in a T-shirt and a thong panty approached my 12 for a lighter. The room served it's purpose for the night.
Terrible place.... Disgusting Everything Nothing left after seeing roaches crawling on the walls
Bad The floor was dirty. Roaches on the counter.
Business response:
Dear Fawn, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping and pest control teams to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Fair
Bad
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 454 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.