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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Property was good
Easy parking breakfast is $15 a plate and clean rooms
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you found our parking convenient and appreciated the cleanliness of our rooms. Your kind words truly motivate our team to continue delivering a comfortable stay experience. We also note your comment regarding the breakfast pricing and will certainly review it to ensure better value for our guests. Your feedback is very important in helping us improve our services and overall guest satisfaction. We look forward to welcoming... read more
Fair conditions
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your feedback. We’re glad to know your overall experience was satisfactory. Our team remains committed to continually improving both comfort and service to better serve our guests. Your feedback is truly valued as it helps guide these efforts. We look forward to the opportunity to welcome you back and provide an even more enjoyable stay in the future. Sincerely, Hotel Management
Clean and quiet. Continental breakfast is very minimal. Toilet got clogged in the room but condition of room & hotel was good. Would stay again
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our well-kept property, and we certainly appreciate your kind comments about our spotless and tranquil accommodations. However, we hope you will accept our apologies regarding the maintenance issues in your room. Additionally, we value your feedback regarding the breakfast offerings as we are always striving to improve our guest experience. We will address these appropriately, and we thank you for your patience. It was a pl... read more
I enjoyed my stay at Extended Stay America premier Suites. It was very new and very clean. All the basic hotel accommodations and they had a grab and go breakfast up til 9:30. The only thing I didn't enjoy is having to pay a 250.00 deposit when I checked in. Expedia doesn't tell you that when you book and it was a no refund room , so if I didn't have the 250.00 I would of been out of what I paid for the room. It was very inconvenient for me to come up with the deposit and took 2 days to return to my account. I think it shoul... read more
Business response:
Dear Guest, Thank you for your review of your recent visit to Extended Stay America. We are glad to hear that you appreciated our modern facilities and cleanliness, along with the convenience of our grab-and-go breakfast. We understand your concerns regarding the deposit policy and appreciate your feedback on improving clarity for our guests. Your insights are invaluable as we aim to enhance the overall guest experience. We strive to communicate essential details clearly, ensuring that future stays are as smooth as possible.... read more
No breakfast. Rooms was clean, little outdate thou.
I would not stay here again.
Business response:
Dear Guest, We regret that your experience did not meet expectations. Your comments will be shared with our team as we continue working to improve the overall guest experience. Thank you for your feedback. Sincerely, Hotel Management
For the price, it was expensive then holding a $107 fee for incidentals? What incidentals, there were none. Worn out hotel and staff that didn’t want to be there. God forbid you ask for a receipt… will not be returning, yeck…
Business response:
Dear Guest, We sincerely apologize for your experience and understand your frustration regarding the incidental hold and the challenges you faced when requesting a receipt. This is certainly not the level of service we aim to provide. Please note that incidental holds are typically released by your financial institution after checkout; however, we regret that this was not clearly communicated. Your comments regarding the condition of the hotel and service have been noted and will be shared with our team for review. We truly ... read more
It was no one at the front desk for my check out.
Business response:
Dear Guest, Our goal is to provide every guest with an exceptional stay; therefore, we are disappointed to hear about the issue at departure. It is observations like yours that give us the valuable information we need to serve our guests better. Thank you for this thoughtful review; we appreciate you choosing Extended Stay America while in the area. We look forward to your return! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,115 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is closed now. It will open at 9:00 a.m.