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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pretty dirty. Convenient though. No coffee😿
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While we’re glad our location was convenient for your visit, we regret that the overall condition did not meet your expectations. Please accept our apologies for the disappointment you experienced, as a clean and comfortable environment is essential to a positive stay. We also understand how the absence of certain amenities can impact your experience. Your comments have been noted and will be reviewed with our team. We appreciate your input and hope to have th... read more
I really hope this one stays clean, in price and doesn’t become like most of the hotels in FL where they allow smoking everywhere
We were able to get dishes and utenuto have dinner in the room. Breakfast choices were meager.
Breakfast at the lobby is a grab & go coffee and packaged baked goods. But extended stay rooms have a fridge, stove top & microwave and this location has an ihop style restaurant next door.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you highlighting our grab-and-go breakfast options as well as the in-room amenities such as the fridge, stovetop, and microwave, which are designed for extended stay convenience. We understand that breakfast preferences may vary, and we are always looking for ways to enhance our offerings. We are also glad that the nearby dining option added to your overall experience. Your feedback is valuable and helps us improve our services for all guests. We truly ap... read more
Breakfast had little to be desired but the rest was great
Business response:
Dear Guest, We are glad your stay at Extended Stay America was enjoyable overall and that most aspects of your visit met your expectations. We appreciate your feedback about the breakfast, and we’ll consider it as we look for ways to enhance the experience for our guests. Creating a comfortable and welcoming environment is very important to us, and we are thrilled to hear that the rest of your experience reflected that. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management
After the shock of the pet fee at check-in that wasn’t disclosed during the booking process and the first room smelling of smoke and a pet had peed on the corner of the bed the staff moved us into a different room that was clean but lacked the basic amenities.
Business response:
Dear Guest, We regret the inconvenience you encountered during check-in and the condition of the initial room, though we are glad our team was able to move you to a cleaner space. As an extended-stay hotel, our Select Suites properties are designed to provide a more home-like experience where guests can maintain their preferred personal care routines. While we offer a starter supply of basic essentials at the front desk, we encourage our guests to bring or purchase their preferred items for longer stays. Regarding the pet fe... read more
Don't count on anything for breakfast. A few small granola bars and lukewarm water for hot drinks. The room was clean. They allow pets but the pet fee is $25 a day per pet. No seating space for eating or drinking--it's grab and go, if you get there early enough to grab.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room clean and that our property accommodates pets. We apologize for the limited breakfast offerings and understand your concerns regarding seating and beverage temperatures. Your comments have been shared with our team as we continuously work to improve our guest experience and amenities. We appreciate your input as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future and provide ... read more
No fridge in my room and the breakfast could be better only coffee and smaller cakes
Business response:
Dear Guest, Thank you for providing your feedback. We value your insights regarding the room amenities and breakfast selection, and we will ensure that your observations are shared with our team. We look forward to the opportunity to welcome you back to Extended Stay America and to deliver a more comfortable experience. Sincerely, Hotel Management
A little smell coming from hallway
Business response:
Dear Guest, We sincerely hope that your overall experience was satisfactory. Cleanliness and comfort should always be consistent, and it is disappointing to know that your experience did not reflect that commitment. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. Thank you for choosing Extended Stay America, and we eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,080 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is closed now. It will open tomorrow at 9:00 a.m.