This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have tried contacting the hotel in regards to a refund. I have stayed at many Extended Stays and this location is not their finest!! Rust on all appliances, I had to kill a roach on my nightstand, and there was a pizza box from the previous guest left in our fridge. Still waiting for a response from the hotel manager and nothing. Would not recommend!!!!!
Business response:
Michelle, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the appropriate team so that we can enhance our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I booked the accommodation as a last minute rescue for my friend and her kids who missed the check-in at Inn Town suites. What a terrible experience. There was vomit on the night stand, the children actually saw it first. There were roaches in the bathroom! It was a waste of good money.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues your friend and her kids had during their stay and for the inconvenience it caused. This is not the type of review we are accustomed to receiving, hence, we are discussing this with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No hot water!
Business response:
Wade, we’re disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please be assured that we have shared your feedback with our maintenance team, and are fixing the problem immediately. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nice location close to shopping centers I stayed two weeks in this hotel I found trash under the beds and dog feces in the room I put in a complaint about the dog feces and trash no one never responded or came to see what the problem was had to clean dog feces myself
Business response:
Eric, thank you for taking the time to review your stay. We are very concerned about your experience and am sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
This is an old hotel in need of renovation. It is not the typical extend stay. "Breakfast" was coffee, individual wrapped muffins, granola bars, and hot water for instant oatmeal. No coffee pot in the room. I called for one and they did bring it. However, the water chamber was very dirty. Also, it is in the style of a motel. All rooms have outside entrances.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
I don’t recommend this location. The room smelled of either stale cigarettes or mildew. After a couple of days we started seeing roaches in the bathroom. It was in need of some serious updates. I was very disappointed and I will not select this type of hotel in the future.
Business response:
Kim, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
I killed about 15 roaches in my room. Every day my key would not let me in my room and I was in the farthest building from reception. I was staying there for back surgery so I couldn’t walk to reception every day, so I would call someone to go for me while standing outside my door crying in pain because I needed to lay down.. the internet constantly disconnects you.. very bad experience
Business response:
Cynthia, we sincerely apologize and regret the inconvenience you encountered here. It is disappointing to know we couldn't provide you with a comfortable stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Dennis, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No hot water in the shower.
Business response:
Thank you for taking the time to post your review. We’re extremely sorry for the inconvenience you had in your bathroom. We ensure you that we have discussed your feedback with our maintenance team so that they can review and rectify the problem immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.