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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not The Best Place To Stay Rooms were clean but not well maintained. Loads of light coming in under the door. Super load wall air conditioner. From the look of guests checking in, it looked like many construction workers being put up by their companies. Also, the only hotel I have stayed at in recent memory that had no pool.
Business response:
Robert, thank you for your review. We’re sorry for not meeting some of your expectations and for the inconvenience you experienced due to it. Please be assured that we have shared your feedback with the concerned teams, and we will be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nothing. I didn't like anything about this property, except the price.
Business response:
Thank you for being our guest. Although we are happy you liked our affordable prices, we are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Check in was the worse they were extremely rude
Business response:
Thank you for your review. We sincerely apologize for the rudeness of our front desk staff. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Stay somewhere else Cockroaches everywhere. Dirty carpets. Air was never cold. We complained but we were told they would only refund our cash payment by check. Since it was the weekend and we would not have enough cash to book another room, we stayed. None of the issues were ever resolved.
Business response:
Annie, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Counting on your kind generosity to accept our apology, we hope you will consider returning ... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Uninviting, environment, staircase and corridors not clean.
Business response:
Pat, thank you for sharing a feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
The worst hotel EVER! DO NOT STAY! Please DO NOT stay in this place! I do not like to leave reviews but in this case is MANDATORY. This hotel need to be closed ASAP. (old towels, a piece of bacon on the carpet, mildew, dirty, noise, roaches ...) If you love this place I don't even want to see your house FFFFFFF++
Business response:
Karla, thank you for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
The towels and wash cloths were dingy and stained. The room smelled like a wet mop left in a closet. Had blood stains on pillow case.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sin... read more
we booked through Expedia and when we arrived around 11 at night after a concert in Tampa the door was locked there was a homeless guy charging his cell phone outside the hotel and one of the outlets and they said that they had rented our room to someone else so we had to make other arrangements which Expedia was very helpful with but it reflects poorly on this property.
Business response:
John, thank you for choosing our hotel. We are sorry for the reservation issue you encountered and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the appropriate team so that we can enhance our future guests experience. We value your business and truly hope you will visit us again so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.