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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff were rude and non attentive. The rooms, check in and outside area were dirty. I also left behind some personal belongings and the front desk said they could not find my items when I called and checked for any lost and found.
Business response:
Joseph, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Also, please know, any property left behind in a guest suite is brought down to the reception area for safekeeping and is logged for tracking purposes. However, we apologize if it is not found. Our team will get back to you ... read more
There was no trash can. No cups. Then once in bed I realized the bed was infested with fleas.
Business response:
Lee, thank you for evaluating your stay with us. Please accept our apologies for the difficulties you experienced while you were here. We assure you that we have relayed your concerns with our housekeeping team, and we will be working diligently to identify and fix the problems. Also, To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if this was not explained to you at the time of your arrival.... read more
No toilet paper in room at checkin. Used condom wrapper on floor at checkin. Bedside clock not plugged in cord still wrapped as if never was plugged in. No room ice bucket and no directions if self serve ice available. Front door didn’t fit frame appears to be previously forced open. Front desk clerk very helpful. Would never stay again. Too many other choices.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.8 star rating with 3,051 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.