Extended Stay America Select Suites - Tampa - Brandon

Business response:

Bryant, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Cheyenne, thank you for your detailed review. We apologize for not accommodating in the room of your choice and the inattentive service you received from our staff. Please be assured that we have shared your feedback with the concerned teams, and we’re personally following up on your feedback regarding the mix-up of your reservation so we are more consistent in our service delivery. We hope you will consider giving us a second chance the next time you are in Brandon. Sincerely, Hotel Management 

Business response:

Carmen, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Nett, thank you for reviewing your stay at Extended Stay America. We’re glad to know you enjoyed the hospitality provided by our excellent staff and that you were pleased with most aspects of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are delighted to know you had a peaceful stay with us and liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you were impressed with our associates, but we are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. We hope you will consider returning to our hotel on your next visit to this area so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re glad to know overall you had a nice time with us, but we’re sorry for the noise you experienced from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management