Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Clarice, Thank you for your review and selecting Extended Stay America for your time in Brandon. We are delighted you were satisfied with our clean suites, and we’re glad our location was convenient for your visit. Thank you for taking time out of your day to give us feedback. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Bruce, Thank you for reviewing your recent visit. We strive to provide seamless service and a comfortable environment. Therefore, it was nice to read about the enjoyable aspects of your stay. However, we sincerely apologize for the issues which have impacted you. We have shared your concern regarding the upkeep of our hotel with our maintenance team to address this immediately and ensure a more pleasant visit for our future guests. We appreciate your feedback as it helps improve our accommodations moving forward. Thank ... read more

Business response:

Dear WILMER, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the elevator. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your... read more