Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more

Business response:

Thank you so much for this valuable and detailed feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you experienced problems during your stay. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property and our pest control provider for immediate action and resolve. 

Business response:

We are extremely disappointed to read that this was your experience with us, Montera. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay. 

Business response:

We are so happy to know that you enjoyed your time at our hotel, Gwendolyn! We hope to see you again the next time you are in the area! 

Business response:

Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. 

Business response:

What a wonderful rating! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites! 

Business response:

Thank you for taking the time to review your stay at our hotel, Salih. We are overjoyed to see that your stay was exceptional! Thank you so much for allowing WoodSpring Suites to host you and we hope that we see you again the next time your travels bring you to the area! 

Business response:

Thank you so much for the good rating, Danny! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon! 

Business response:

Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!