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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had stayed at this property before a few years back while they were undergoing a renovation and was pleased with my accommodations. However the AC in my room made the room smell like an old wet dog; musty. Otherwise room was clean however light fixtures rusty and outdated without lightbulbs.
Business response:
Thank you for being our guest and for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Place was very scary. Old , cleanliness was a concern. Safety was a concern. When parking at the office has 7+ spaces reserved for law enforcement, that should say enough. I did not stay the night.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry that your visit caused concern and that you chose not to remain overnight. We understand how important a sense of comfort and security is when traveling, and we apologize that this was not conveyed during your stay. While our property serves a diverse range of guests and works closely with local authorities as a precaution, we regret that this created an unfavorable impression. Your comments regarding condition and upkeep have been shared with our manageme... read more
It is full of roaches, the little german cockroach, i had to leave 1 hour after check in, not even the price listed is worthy, wont even stay for free. I killed like 10 in 1 hour. Staff were very nice and friendly, nothing to do with the service.
Business response:
Dear Guest, Thank you for sharing your experience with us, and we are genuinely sorry for the distress you encountered during your brief visit. We understand how unsettling the room must have been, and we regret that this situation forced you to leave so quickly. While we appreciate your kind remarks about our team, we take concerns about cleanliness and upkeep very seriously, and we have escalated your comments for immediate corrective action. We remain committed to strengthening our standards and ensuring a healthier envir... read more
The room smelled like cigarette smoke. The premisis is dirty. The location is secluded.
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction.Your comments will be reviewed with our housekeeping and maintenance teams to improve the guest experience. We are sorry that our location was not the best for your needs. We hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate and enjoyable experi... read more
Lack of support from staff and 3rd party booking. Don’t go to this location.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered. Feeling unsupported by both the property and your booking provider is understandably frustrating, and we regret that this created such a negative impression. Your feedback will be carefully reviewed by our team, allowing us to strengthen our communication and better assist guests in similar situations. While we cannot change what happened, we remain committed to improving our service and hope you m... read more
Room was dirty, covered in dust, toilet wouldn’t flush, no hair dryer no iron, blanket was thinner then the sheet!!
Business response:
Dear Guest, Thank you for choosing us for your visit to Tampa. As part of our Select Suites extended-stay concept, we focus on providing apartment-style accommodations where many guests prefer to bring their personal care items. While we don't provide hairdryers, we invite our guests to pack their preferred personal care items to make their suite feel more like home. We value your feedback as it helps us better communicate our amenities to future guests. Additionally, we regret the challenges you encountered while using the ... read more
Check in was great, but the room was not properly cleaned, there were roaches crawling on the walls floor bathtub even the toilet seat I Had to keep the room ac blasting on hi to minimize the roaches
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had during your stay and for the unacceptable cleanliness and pest issues you encountered. This does not reflect the standards we strive to maintain, and we understand how uncomfortable this must have been for you. Please know that our team is addressing these concerns immediately with pest control and housekeeping to ensure this does not recur. We appreciate your comments, as they help us improve our operations, and we... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.