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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is not like the pictures at all, smelled funny charged more deposit than they advertised. Definitely not what they are offering stay away
Business response:
Dear Ashley, Thank you for sharing your thoughts. We’re sorry to hear your stay did not reflect the expectations you had before arrival. Providing a comfortable and reliable experience is important to us, and we take all feedback seriously as we work toward that goal. Your comments have been noted and shared with the appropriate teams for internal review. We value every guest’s perspective and hope for the opportunity to provide a more positive visit in the future. Sincerely, Hotel Management
The counter help was friendly and helpful. The hotel itself was dirty and bug ridden.
Business response:
Dear Thomas, While we are glad to hear that our team provided warm hospitality, we are sorry to learn that the condition of our property did not meet your expectations. Cleanliness and comfort are top priorities for us, and your comments regarding the cleanliness and pest issues are deeply concerning. We have shared your comments with our housekeeping and pest control teams to resolve the matter promptly. We appreciate you bringing this to our attention and hope you will consider giving us another chance to deliver the quali... read more
Not great We had late check in and front desk lady was very nice. However, there was someone in the next room or below that was using a power tool cutting something and this was at midnight. We called and reported it they did stop. There was also a bunch of people outside at this hour too looking through our vehicle through the windows and just a lot of activity of cars and people in the parking lot. Didnt really feel safe and my man couldn't sleep for a while because he was worried with the people outside by our car. I woul... read more
Business response:
Dear Nicole, Thank you for your feedback and for recognizing our front desk team for their courteous service during your late check-in. We sincerely apologize for the late-night disturbances and activity in the parking lot that made you feel uncomfortable. Guest safety and peace of mind are very important to us, and your concerns have been shared with our team to ensure better monitoring and response. We appreciate you bringing this to our attention and hope to provide a more secure experience next time. We look forward to w... read more
Not worth the price place was dirty, loud noises , and seen cockroachs
Business response:
Dear James, We sincerely apologize for the issues you experienced with cleanliness, noise, and pest concerns during your stay. This is not the experience we want for our guests, and your comments have been shared with our housekeeping and maintenance teams to address these problems promptly. We are committed to improving our property and guest satisfaction. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much better stay in the future. Sincerely, Hotel Management
Just a really dirty room and there was a homeless guy near my building and just felt unsafe
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues in your room and for the concerns you had regarding safety during your stay. Your comfort and security are top priorities for us, and we are taking your feedback seriously. We are working closely with our housekeeping and security teams to address these matters and ensure a more welcoming and secure environment for all our guests. Your input is invaluable in helping us improve. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Man... read more
Guy at the desk tried to charge me a 2nd time for the room. Not the deposit, the room itself. I explained to him twice that I was already charged. He kept insisting until I showed him my bank statement that showed the Expedia charge. Educate your employees please.
Business response:
Dear Guest, We sincerely apologize for the confusion you had at check-in regarding your reservation and the inconvenience it caused. We understand your disappointment and have addressed this with our front desk team to prevent it from happening again. Thank you for bringing this to our attention; we appreciate your patience and hope to provide a better experience in the future. Sincerely, Hotel Management
Our room smelled overwhelmingly of marijuana. I asked the front desk to change our room, but they told me there were no more rooms available and that they could only offer a refund. At this point, I can't book another hotel to spend the night The condition of the room is a disgrace. The fire alarm doing periodic noises.. Very bad experience booking though Expedia
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand how unpleasant it must have been to encounter the issues you described, especially with the room condition and the smell of marijuana. Please know that this is not reflective of the standard we strive to uphold. We will be addressing these concerns with our team to ensure future guests are not affected by similar issues. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant stay. Sincer... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.