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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was infested wih roaches, the refrigerator and stove top looked like they were picked up from the street. I booked the room for 7 days and was provided with 2 towels and wash cloths, and was told I'd have to pay a fee for additional towels. And while the unit had a kitchenette, it had no pots, pans, utensils, or dishes. There were no amenities, not even soap. They don't even offer ice at the hotel. I left the next day even though the strict cancellation policy. I will never book a hotel through expedia again. Nor wi... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry for the distress and frustration you experienced, and we regret that your stay did not provide the comfort and support you expected, especially for a longer visit. We understand how disappointing it must have been to have to alter your plans so abruptly. Please know your concerns have been taken seriously and shared with our teams as we work to strengthen quality standards and guest resources. We remain committed to improving our se... read more
I didn’t even stay in the room because I feared my safety. I am trying to get a refund but it’s impossible when booking through a third party. I was harassed by a homeless woman on drugs. She was following to my car calling me names so I jumped I , licked the door and left. Never went to the room that cost me $150. Do not stay here!!
Business response:
Dear Guest, Thank you for sharing your experience, and we are truly sorry for the distressing situation you encountered. Your sense of safety is extremely important to us, and we regret that your visit caused you concern and led you to leave without staying. Please accept our sincere apologies for the inconvenience and frustration you experienced, including the challenges posed by third-party booking policies, which can limit what we can resolve directly on-site. Your comments have been shared with our team as we continue wo... read more
Fatal!!! Caro y feo!
Business response:
Dear Guest, Thank you for taking the time to share your perspective regarding your recent stay. While we regret that your experience did not align with expectations, we appreciate the opportunity to learn from your comments. Please accept our sincere apologies for any inconvenience you encountered during your visit. Your feedback has been shared with our team and will be used to support ongoing efforts to enhance quality and guest satisfaction. We hope you will consider returning in the future, allowing us the chance to prov... read more
The room smelled of cigarettes, I had to buy a candle and Clorox wipes to clean the room before using. The room definitely needs a remodel. Old cabinets and uneven floors
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, as this does not reflect the level of comfort and care we strive to provide. Your comments have been shared with our team to help guide improvements and ensure a better experience for future guests. We truly appreciate your input and hope to have the opportunity to welcome you back, providing a more refreshed and enjoyable visit. Sincerely, Hotel Management
This had to be the absolute worst roach infested room I have ever stayed. This place is crawling with timy German cockroaches. They were in all the appliances, furniture, and walls. Our food wasn’t even safe in the fridge, and even would pop when you used the microwave. Health department needs to shut them down
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the distress and discomfort you encountered during your stay, as this is certainly not the standard we aim to provide. We understand how concerning this situation must have been, especially during an extended visit. While pest control is an ongoing process and can be impacted by various factors, your feedback has been taken seriously and will be addressed to ensure appropriate corrective actions and monitoring are in place. We are ... read more
When I was trying to check in the woman in charge was interrupted for 3 people and she stop my check in to take care of these people. I ask her if she can finish with me first and she kind to get an attitude. While check out at 9:30am I walked to the lobby to return the keys. lobby closed and phone number little piece of paper with a phone number. I called and another woman told me that I must leave the keys inside the room....I told her no because I won't walk all the way back to building2...nobody tell me that I have to le... read more
Business response:
Dear Guest, We apologize for the challenges you faced during your check-in and check-out; it’s clear our service fell short of your expectations. Your discomfort with the communication regarding key return procedures and the interactions with our staff is concerning, and we truly regret that this affected your stay. Please know that your feedback is invaluable to us, and we will work diligently to improve this aspect to ensure a more seamless experience for all our guests. We genuinely appreciate your comments and hope you m... read more
It was really terrible experience! Room had no soap, no shampoo, no glasses, no spoon or fork, no napkins, no tea bag, nothing...I had to go to lobby to get soap. There I learned that we were lucky ones - we had toilet paper in the room - in lobby I met woman who was trying to get it. Fridge - it was leaking with very loud falling water droplets. Then it switched to regime of starting space rocket (same level of sounds) - then after 15 minutes it stopped temporary and after 45 minutres started to be loud again and then the p... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback regarding your recent visit. We sincerely regret that your experience fell short of expectations and apologize for the frustration this caused. While our property is designed with a specific stay style in mind, we understand how important comfort, clarity, and functionality are to every guest. Your concerns have been carefully noted and shared with our leadership team as part of our ongoing efforts to enhance consistency, communication, and overall quality. We apprecia... read more
The room wasn’t clean and it smelled very bad! Also we saw a roach in the bathroom! It was a trouble experience!
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your stay was impacted by cleanliness and pest issues, and we completely understand how upsetting this must have been. Maintaining a clean and comfortable environment is a top priority, and we regret falling short during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure corrective actions are taken. We sincerely apologize for the inconvenience you experienced and hope you will consider giving us another opp... read more
The staff was inadequate for the number of people checking in. There was not any heat in my rook and it was in the 40's. They had no solution and they did not have extra blankets to offset the cold. The 1 individual on staff did not seem to be that motivated to assist.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay was uncomfortable due to the lack of heat and insufficient staff support, and we understand how frustrating this must have been, especially in such cold conditions. While unexpected staffing challenges can arise, this is not the level of service we strive to provide. Your feedback has been shared with our management team to help improve training, preparedness, and guest support. We truly regret the inconvenience you expe... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.