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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They only clean the rooms every 14 days, The screwed up my reservation, overworked staff.
Business response:
Dear Jonathan, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you... read more
The host where good. The room was dirty roaches on counter and walls. Bath tub wasnt cleaned right still had a ring. Stove and sink was dirty also the refrigerator.
Business response:
Dear Andy, Thank you for sharing your experience. We are glad to hear that our hosts provided good service, but we sincerely apologize for the cleanliness issues you encountered during your stay. The presence of pests and unclean appliances is unacceptable, and we are taking immediate action to address these concerns with our housekeeping team. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services. We hope to have the opportunity to provide you with a much better experience in t... read more
False advertising.
Business response:
Dear Boliver, Thank you for sharing your feedback. We sincerely apologize for any misunderstanding or frustration caused by your experience. We take claims of false advertising seriously, and we regret that our property did not meet your expectations. Please know that your comments will be reviewed with our team to ensure we provide clear and accurate information moving forward. We hope you will consider giving us another opportunity in the future to better serve you.Sincerely,Hotel Management
Awful, dirty hotel. Entry to the lobby requires a call on a service phone, even before 8pm, when I checked in, the exterior is not kept well (old, dirty welcome mats, a flip flop, dirty screens, trash, etc), my non-smoking room reeked of smoke, the paint was cracked, rust on the whole side of the refrigerator, dirty bathmat, not one spoon, cup plate anything in an extended stay hotel (but I think you could request things), my last morning there was a huge cockroach in my room and then there was no one in the lobby for check ... read more
Business response:
Dear Beth, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including cleanliness, maintenance, and service concerns. These do not reflect the standards we aim to uphold, and we are addressing these matters with our team to ensure they are promptly resolved. We appreciate your feedback, as it helps us improve our services. We hope you will consider giving us another chance to provide you with a significantly better experience in the future.Sincerely,Hotel Management
My flight landed at midnight, and by the time I got to the hotel, there was no personnel to assist me. The doors were closed, so I had to book a different hotel to spend the night at.
Business response:
Dear Rolando,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and the lack of assistance available. This is not the level of service we strive to provide, and we understand how frustrating it must have been to find the doors closed. Your feedback is crucial, and we will address this issue with our team to ensure better coverage and support for guests arriving late. We appreciate your understanding and hope you will give us another chance to offer you a more seamless experience.... read more
It was smelling like marihuana, the room was not very clean. Too much people walking around and made me feel unsafe, not breakfats was serve even though it said in the reservation. Poor communication staff.
Business response:
Dear Leticia, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly the cleanliness, odor, and concerns about safety. This is not the level of service we strive to provide. We also regret the miscommunication regarding breakfast, and we apologize that it was not available as expected. Please know that we are addressing these concerns with our team to ensure improvements. We appreciate your feedback and hope to provide a better experience i... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.