Extended Stay America Select Suites - Tampa - North - USF/Attractions

Business response:

Dear Guest, Thank you for taking the time to provide your feedback. We are glad your stay met your basic needs, though we understand that the condition of the room did not fully meet expectations. Your comments regarding updates and overall presentation are important to us and will help guide our ongoing improvement efforts. Our team is committed to maintaining a welcoming and comfortable environment for all guests. We hope you will consider staying with us again, so we can offer an enhanced experience that better reflects t... read more

Business response:

Dear Guest, Thank you for sharing your wonderful feedback! We’re delighted to hear your visit was so enjoyable. It’s always encouraging to know our efforts made a positive impact on your stay. Your comments inspire our team to keep providing a welcoming and comfortable environment for all our guests. We look forward to having the pleasure of hosting you again on your next trip. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you so much for your kind words. We are thrilled to hear that Amanda made such a positive impression during your stay. It is always rewarding for our team to know their efforts are appreciated. We are glad you had an enjoyable visit and hope you’ll return soon so we can provide another experience that’s just as welcoming and memorable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your perspective. We appreciate your candid input, as it helps us better understand where improvements are needed. We sincerely apologize that your stay did not meet expectations and regret the inconvenience and discomfort you experienced. This is not the experience we aim to provide, and your comments have been shared with leadership for review and corrective action. We are committed to enhancing comfort, safety, and overall guest satisfaction. Should you reconsider in the ... read more