Extended Stay America Select Suites - Tampa - North - USF/Attractions

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear our location was convenient for your sports trip to the Tampa area. Whether you’re traveling for an event or just passing through, we aim to provide a clean, comfortable, and accessible stay for all our guests. We hope your visit went smoothly and that you had a great time at the venue. We appreciate you choosing us and look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback! We hope that you had a positive experience with us. Providing a comfortable and welcoming environment for our guests is always our top priority, and it’s wonderful to know we met your expectations. Your appreciation means a lot to our team, and we will continue to strive to offer the best service possible. We look forward to welcoming you back to Extended Stay America for another stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced during check-out and the difficulty in obtaining your bill. This is not the standard of service we strive to provide. We will review your concerns with our team and billing process to ensure smoother departures for future guests. We appreciate your patience and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a pleasant stay. We hope you will revisit next time you are here and allow us to show you our commitment to exceptional hospitality. Sincerely,Hotel Manag... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, especially with the refrigerator in room 203. We understand how important it is to have a comfortable and clean environment, and we regret that we fell short in this regard. Your comments have been shared with our maintenance team to address the rust marks and other concerns promptly. We truly value your feedback, as it helps us improve. Thank you again for staying with us, and we hope to welcome you back for a more pleasant experience.Sincer... read more