Extended Stay America Select Suites - Tampa - North - USF/Attractions

Business response:

Dear Benjamin, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve, as well as what you enjoyed about your time with us.It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management 

Business response:

Dear Rodrigo, Thank you for your feedback! We’re delighted to hear that you had a nice stay with us. Our team works hard to ensure a pleasant experience for all guests, and it's great to know that we met your expectations. We look forward to welcoming you back for another wonderful stay at Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Beatriz, Thank you for your feedback. We take your concerns seriously and apologize for the discomfort you experienced with individuals loitering near the hotel entrance. Your safety and comfort are our top priorities, and we will address this issue with our team to ensure a more secure environment for our guests. We appreciate your comments regarding our desk clerks and will continue to provide them with the training and support needed to maintain professionalism. We hope you’ll consider staying with us again for an im... read more