Extended Stay America Select Suites - Tampa - North - USF/Attractions

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry we missed meeting some of your expectations. We value your suggestion and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Andre, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

We are glad our service and facilities lived up to expectations! It was a pleasure to read about the excellent service you received. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope you will make Extended Stay America your home away from home whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Kevin, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Lily, we appreciate you choosing our hotel and for providing your review. It felt good to know you liked the spaciousness of your well-appointed room, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Xavier, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we are sorry that we couldn’t live up to our promise of providing you a perfect stay. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management