Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles

Business response:

We are pleased to see you enjoyed your stay Extended Stay America. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for the terrific feedback! We couldn't be more pleased that you had an excellent visit. That's exactly what we want to every guest to experience. We hope to see you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jana, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you loved our well-kept property and were impressed by the service provided by our courteous associates. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jessica, thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Manag... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and are glad you had a pleasant stay. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Myah, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you enjoyed your overall stay and you found us to be of good value. We look forward to welcoming you again soon for another enjoyable experience. Sincerely, Hotel Management