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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good location close to Dulles, room had been heavily smoked in, staff was very fr
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we regret the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Mediocre Arrived late at night. The desk angent was a grumpy old man with no smile. Cigarette burns on the toilet seat. The complex is huge and there are no signs any where saying you're at the right hotel.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Emery, we are so glad you enjoyed your time at Extended Stay America. Thanks for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Luis, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Overall, a nice, no frills hotel. No receipt given at check out. Booked through hotels.com and front desk atendant said i would have to get receipt through them.
Business response:
Michael, thank you for being a guest at our hotel. we are glad you had a pleasant stay with us. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Convenient To Airport Nicely Priced It was a nice place to stay for a quick trip to Washington. The Manager Shabazz Butz was very hospitable and friendly. I would stay here again.
Business response:
Sherita, thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and were happy with our affordable rates. We will be sure to share your compliments with Shabazz for taking good care of you. On behalf of everyone here, we look forward to your return visit. Sincerely, Hotel Management
Business response:
Daphne, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 4.4 star rating with 1,463 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.