Extended Stay America Select Suites - Wichita - Airport

Nicholas Z 

on BBB

2 years ago

I booked a room for a week at the extended stay in **** **************, it was advertised as a working kitchenette with microwave and oven. When I got there neither of the appliances worked I told the front desk about it they said they would fix it and never did. 3 days later I complained about it again and the manager assured me they would take care of it that day and still hasn't been fixed. Also there's issues with homeless people living under the stairs and in the parking lot. 

Rachel H 

on BBB

2 years ago

they do not care about feedback nor will they be changing anything anytime soon. no one actually cares & why would they, the people running this place are no where to be found. probably sitting at home & leaving these poor employees to handle this living h*** on their own. we are leaving this hotel & going to another one. i will be actively telling people how horrible this place is. this has been the worst hotel experience i have ever had. no cleaning supplies provided. cleaning services will not come until MAYBE 2 weeks. my... read more

Andrew B 

on BBB

2 years ago

My wife and I are disabled. so to find rooms catering to disabled people on all floors was a worry but to find both elevators out of order and to be forced to stay in our room because of this is totally unacceptable.When front desk was contacted, they explained that the District Manager had forbidden the staff to give any form of refund or compensation and to withhold his contact information so the opportunity. to express ones frustration fall on deaf ears. I can only recommend one stays as far away from Extended Stay Americ... read more

Towan M 

on BBB

2 years ago

Ive been staying at the extended stay for a couple months going through life issues just trying to survive to get my own place and I have to say it is a big rip off for anyone thinking this place will help you get ahead prices always fluctuate daily they charge you a nice rate then charge you more money every week you extend no customer appreciation or loyalty at all ********************** is very disrespectful not professional at all nor should they be in the customer service / Hospitality Business they try to talk to you a... read more

John D 

on BBB

2 years ago

Would never ever recommend to anyone they treat you like s*** here somebody was assaulted and they just laughed at the whole situation. TV never works heat ****************** and the staff is rude as h*** All the staff smokes pot. This is the one on ***************************************************************** ** 

Joy F 

on BBB

2 years ago

I didnt stay at this hotel because the amount was more than what was quoted to me by their call center so I told the guest services that I was going to a different hotel that I could afford. They said I didnt cancel my reservation so they took ****** out of my checking account. 

Rita C 

on BBB

2 years ago

I fell behind 2 weeks waiting to return to work a month passed and was ready to pay up the month as well as a week in advance since I was back to work. But **************************** refused payment as I'd payed weekly before. But then Mgr Shao dispensed a computerized notice not even on letter head that a months rent in advance payment was needed plus a $15 a day late fee. She has displayed to myself as well as other renter's and employees colored striken behavior verbally and with procedures. She posted tags for desk cle... read more

Lindsay B 

on BBB

2 years ago

This is the most disgusting and horrifying place that I have ever been in. It looked like a trap house. There were clearly, drugged out individuals in the parking lot and inside of the hotel. There was blood and pubic hair in my sheets. I was here for work and needed a last-minute accommodation and I deeply regret not reading reviews before I booked. I immediately got another hotel room and had to spend an extra $140 to get the h*** out of there. I stayed one hour before I was so creeped out and discuss dead. You could see g... read more

Shawn P 

on BBB

2 years ago

Worst experience ever with management they should fire ************************* for kicking people out into -16 weather especially when they always paid the rent on time and never caused a disturbance