Extended Stay America Select Suites - Wichita - Airport

Muhammad Z 

on BBB

2 years ago

It was the most pathetic stay i ever had in any hotel...the room was very smelly (smoke and weed). I stayed there with my family (Wife and 5 year old and a 3 month old) There were visible stains of spills all over the room specifically on refrigerator and furniture. Furniture was also broken. Room was full of bugs (I killed 5 of them before switching the room). New room was the same minus the bugs. PLEASE PLEASE DON'T STAY HERE. 

MONTE S 

on BBB

2 years ago

This is the second time I tried to stay at the Extended Stay in Dundee, ** first time, the front counter employee was rude as ****, but the manager did call me to understand what happened and offered a discounted price, which was great for making up for your rude staff, for some reason I had a person who was helping me check into my room with my belongings being I was going to be staying there for over two weeks, upon checking in, after I paid, the manager approach me and told me the " my husband" cannot stay here, or be on ... read more

Travis D 

on BBB

2 years ago

I stayed at the extended stay in spring field ** where I was booked in advance for the stay. Once upon arriving they over charged us over $600 and then stated it was for a pet fee. I had no pet and I talked to the manager to get a return. The manager stated and gave me a print out that I was over charged. The fees in the end was never removed and I have been working with customer service for the last 2 months that has gotten me no where other than more phone calls. I ask for responses from customer service and I get nothing. 

Jennifer E 

on BBB

2 years ago

Will not stay again at the Extended Stay America ********* on *****************. The experience was horrible. The lock would not work to get in the room. They refused to fix it and did not have another room. The ** went out, and they would not fix that with a temperature in the 100s. It has been two months since this stay, and I have not received a refund. I prepaid for nine nights and only stayed two nights due to the ** going out. It was the final issue after continuously getting into the room with a broken lock. The lock ... read more

Dennario R 

on BBB

2 years ago

Horrible guest experience..Paid for 7day after 2 nights, my personal belongings and clothes were taken and what was taken was thrown in the dumpster. *nly thing company did was refund money from checking in...N*THING WAS D*NE AB*UT MY PERS*NAL BEL*NGINGS, CL*THES, SH*ES, JEWELRY, PERS*NAL ITEMS WAS REPLACED. Civil suit card was given by *range county ************ also photos were taken of clothes they took from dumpster. The district manager called an apologize but , and she refund $ But what about my clothes and personal it... read more

James T 

on BBB

2 years ago

I lived at these hotels for 5 months ********************* and Brookfield. And would like to say tosa was like living at a drug house some staff was professional some was not. ******** was the most recist place i have ever been in my entire life slender clerk made it his mission to let me and my family know we were not welcome there had to argue to get tissue and clean sheets lady next door smoked weed all day yet i was treated like the the bad guy spent over 10k in 5 mounths while my house was being worked on if your not wh... read more

Travis Z 

on BBB

2 years ago

Yesterday 3 ************ police officers had to show up to arrest a man for domestic violence in the room next door to me. At night time you'll have your typically meth heads doing drugs on the side of the building and dealers pulling up near the front entrance. You'll typically get a scent of marijuana smoke and odor if you try and crack open your window or walk outside to your car. Homeless/transients constantly walk near the property and parking lot, so you have to stay on high alert if you have valuable inside your vehic... read more

Lez W 

on BBB

2 years ago

Wish I could leave zero stars. Worse hotel ever! Avoid the Bethpage and Melville locations. Run down. Drug addicts. Police are always at both locations. Dog pooped in the grassy areas outside. No one uses the bags. Dog urine smell in elevators. Filthy hallways. Broken washers. Theyre only concerned about the derelicts who pay. And only care about getting weekly money. Its obvious that management refuses to do anything other than that. Due to previous experience and defamation of my family name. I will be filing lawsuits. 

Lynn W 

on BBB

2 years ago

I have not had such a bad experience at a hotel in a long long time and felt I needed to warn others. I tried to do a early check in twice (10am & 2pm pst) and was denied both times. First time I understood (at 10am), but coming back at 2pm I was greeting with ******* being as rude as rude can be telling me to read the fine print that check in isn't until 3pm and when I explained my job started at 3pm and I would like to to drop my bags off in my room, he told me, "look, I am trying to run a business. We are overbooked and I... read more