Extended Stay America Select Suites - Wichita - Airport

KEVIN W 

on BBB

2 years ago

I traveled to ******* to work, I travel for work. I like staying at extended-stay hotels; I enjoy cooking and dont want takeout. I was at Extended Stay America Southcenter for two months. I expressed some dissatisfaction with the conditions and asked for another. The manager told me I could move, but the housekeeper was absent. Days later, I got a new room and keycard and was told to take my time moving because the cleaning staff had left for the day. As I was packing, some people came in and left. Shortly after, a man start... read more

John H 

on BBB

2 years ago

Extended Stay America does not honor their Cancellation policy. My wife called 15 minutes after she made a reservation for wrong dates (oops) to cancel and the would not cancel the reservation. DONT BOOK HERE. Here is the policy on their website that clearly states you can cancel within 24 HOURS. This businesses is a fraud. ******************************************************* I called and they said they would refund the stay. They did not. Don't believe anything on their website or what their employees say! 

Linda D 

on BBB

2 years ago

Worst Extended Stay experience. At **********, ** ************************* Phone didn't work, dishwasher didn't work, key card had to be changed 3 times, no laundry soap at front desk. Inadequate security. Staff told us most dishwashers had not worked for some time. Awful. 

Tory 

on BBB

2 years ago

I made an online reservation for a week-long stay for my family member, who would be staying there by themselves. Upon their arrival, they were told they could not stay because they did not physically have the credit card. I could not see this disclosed anywhere when I made the reservation. I had thought I had pre-paid for the entire stay when making said reservation.So, I looked under the *** section of their website and saw this:I am a third party that would like to book a room for a family member. Can I do that?Of course!... read more

Julie B 

on BBB

2 years ago

I am not giving this place any rating because they **** ass! I reserved a room through Booking.com, there was no mention of a $100.00 deposit, that you get back when you check out, no mention of pet charges, which we were told was $25 per pet, not $28.00 which is what we were charged. The floors in the room were caked with sand and dirt, room was not clean at all. Myself and my kids are extremely disappointed in the customer service and professionalism of the staff that worked here. This was the worst vacation we have ever h... read more

Tony V 

on BBB

2 years ago

I have been staying at *************************************************************** since 10/2023 and have paid to stay until the end of Jan 2024.My room is supposed to be cleaned every 2 weeks, but it is consistently cleaned more than 3 weeks only after I came to their front desk and asked them several times to fulfill their contractual duty. Because of their negligence to fulfill their obligations I have to routinely come to their front desk every 3 weeks to ask for clean towels and more toilet paper.When I was at the f... read more

Yogesh S 

on BBB

2 years ago

At the ******************************************** ******* location, there is heavy smoking of marijuana and cigarettes. This smoke recycles into the rooms via the bathroom vent. The hotel management is aware and does nothing. The ***** number is not helpful as they asked me to leave. The front desk person was so rude that they just brushed aside my concerns and asked me to 'call corporate'. I would be nauseous in my room, get water in the eyes, have a headache and feel miserable because of the weed smoke. Eventually on Chr... read more

Kelly B 

on BBB

2 years ago

Ww had the WORST room. Started off with a cockroach in the fridge. The tub would not stop leaking. The tub is peeling. There was mold on the shower walls. There was shampoo from the previous person, which means they didn't clean the shower. The 'non-smoking' room smelled of smoke. There "free" breakfast consisted of golf ball size muffin that was old, dry, and hard as a rock. There was no trash can in the room. No hair dryer, nothing. The phone in the room didn't work. For the price I paid, I would have rather slept in my ca... read more

Charles G 

on BBB

2 years ago

I had a confirmed reservation in October (made 6 weeks in advance) of arriving at the ************ - ******** Extended Stay America hotel and did not get a room when when I arrived on a busy weekend. The hotel apparently overbooks. The clerk said he had no rooms of any kind for me despite the reservation, that no other hotels within a large radius would be likely to have rooms available because of Halloween gatherings in the area (near Sleepy Hollow), and that he could do nothing to help me. Im almost 70 years old and was 20... read more