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Extended Stay America Select Suites - Wichita - Airport
- Hotels
- Wichita, KS
About this business
Location details
7525 West Taft, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America (**** ***********) Happy holidays, to you and your family and staff. I am sending this email to address our distress morning as we checked in too room 221 late evening of 12/21. I have attached proof of bed bugs bites/ pictures that we experienced up to the early morning of 12/22. Came to the front desk to speak to a manager. Due to the holiday weekend, I was unable to address my concerns/ not available cannot bother due to his holiday. Front desk clerk ******* was super professional on how she handled ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Horrible costumer service, uncleanness, rudeness, to many more to describe
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
The Manager *************************** and her front desk has the worst customer service and attitudes for a business that infested with ROACHES AND MOLD! The breakfast area covered in dust and dry wall. No operating phones in the rooms. No pots, pans, or dishes provided as advertised. Breakfast is coffee and granola bars! I was in the middle of planning a funeral when they came to my door **** AS HELL! Yes I was past check in and apologized as I was transferring money. ******** comes and say I need to be out the room in 5 ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Our Team has been made aware and are currently reviewing your concerns. They will be in contact with you to discuss. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
When reserving, I said my husband and I work different shifts. He's 3rd shift; I'm 1st. We have different sleep schedules. I asked for a bedroom with a door to separate the living and sleep areas so well both get adequate sleep. I was told they had one left available and I reserved it. We arrived around 4:15 PM. Our room was not ready. We were told to come back in an hour. We had dinner and came back, and the same gal looked like she hadn't seen us before. When I asked if the room was ready, she said she didn't know and for ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
***** denied me my room that had already been extended than told me that I could not get my belongings she is very rude and unhelpful and doesn't seem to comprehend or understand her job !!!! HORRIBLE CUSTOMER SERVICE
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Is less than 1 star possible to give? Upon pulling into the parking lot there were several people outside the lobby doors smoking weed. We were double charged for our room. We paid on priceline and then were charged again at the hotel. We were in our room for 7 minutes and there was a heavy bed bug infestation. I could over look the drugs but the bug sealed the deal for me. Upon going to the front desk they looked t my pictures and said that is just dirt. Generally in my experience dirt doesn't have legs and move. We left an... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Horrible hotel. They will steal your money. Will not return my $100 pet deposit . Absolutely no damages. I have called them 4 times. Its been over 2 weeks. !!!!! DO NOT STAY AT THIS HOTEL
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It has been confirmed by management that $100 has been refunded. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Whatever you do, do not stay here. I stayed in August. There was dried blood on the floor in both the bathroom and bed area. They had the wrong room for me because mine was given away even though I called ahead to confirm that day and I had to share a bed instead of us each having a place to sleep. We were exhausted and couldnt find another place to sleep for hours, but it was so bad that we found a place to stay and left within hours. Even though they promised to refund our credit card for the entire amount and I said keep ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Charged twice for the same stay business refused to refund any of the charges and they said they they didnt care to help
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. At Extended Stay Hotels we take pride in ensuring our customers satisfaction. To ensure we resolve your concern, if you would kindly advise which of our hotel location (address, city, state) you are referencing so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was sub... read more
Frequently asked questions about Extended Stay America Select Suites - Wichita - Airport
How is Extended Stay America Select Suites - Wichita - Airport rated?
Extended Stay America Select Suites - Wichita - Airport has a 3.1 star rating with 1,326 reviews.
When is Extended Stay America Select Suites - Wichita - Airport open?
Extended Stay America Select Suites - Wichita - Airport is open now. It will close tomorrow at 12:00 a.m.