Extended Stay America Select Suites - Wichita - North

Sam L 

on BBB

2 years ago

The temporary manager is very rude and racist towards people of other color also very unethical when it comes to the practices of the hotels policies ****** is unfit to run a hotel due to lack of people and communication skills she has repeatedly harassed me and my family since she came along with false claims of us smoking in our room when we proved her wrong she has since went to the extent of trying to force us to use the reservations she makes for higher prices when we find discounted prices we have been here for months ... read more

Eric R 

on BBB

2 years ago

I stay at extended stay from ********************, first I book my stay with a third party go to front desk he told me is not fully paid, ok got my debit and paid in full plus $100 deposit , he tried to run again I already overwhelmed because my 5 years old son need to use the bathroom but he doesnt care just to run the card again, he told is theres any problem and i said yes , you running my card again of course I dont want to see getting charge twice and the end of the story they charge me $167 because they said I was smok... read more

Nicole W 

on BBB

2 years ago

I stayed at The Extended Stay America in ********, ** on April 28th. After checking in with my partner we headed out to tend to business in the area. Returning to our room we tried watching ** only to find the ** DIDN'T work!! I called the front desk and the attended came down to check it and said she'll leave a note for the manager. We settled in to go to sleep, I keep feeling like something was on me. Upon getting up to look in the bathroom mirror I had *** BUG BITES on my back, arm, neck and hand. I called the front desk ... read more

AJ T 

on BBB

2 years ago

My boyfriend, daughter and I decided to get away from the house for a night and booked at this location on 4/28/23. There was a blonde haired white lady at the front desk with a HORRIBLE attitude. We checked into the room around 6 something and immediately checked out due to the horrible and disgusting condition of the room. The blinds were broken, the floors were dirty and the bed looked like a prison cell bed. I called customer relations immediately and check out of the room. We then went to a Comfort Inn in **********.Cus... read more

Jena G 

on BBB

2 years ago

Our stay was for one night from April *****, ***3. The hotel claimed to be smoke-free rooms, but the hallways reeked of cigarette smoke and there were burn holes in the furniture and blanket in our room. Our room had a strange odor to it. We discovered four outlets did not work, the kitchen light switch did not work, there was no microwave, and there were bleach stains on the sofa. It looked like the bathtub had not been cleaned as there was a sliver of a soap bar stuck to the soap stand. While the towels were tidy and clean... read more

Marley M 

on BBB

2 years ago

****************************** WORST HOTEL EVER. Sewer problems and rude staff 

Ken T 

on BBB

2 years ago

I booked online through their best rate guarantee, I arrive at the hotel to be told they sold my room and i have to pay double to stay and could be refunded later. A month goes by I cant get a return call from any managers or district manager. When I finally do the manager is screaming at me on the phone and then tells me he would not issue any refund and hangs up the phone. The rooms were dirty, the ** did not work, beds are itchy and uncomfortable. I highly highly would look into any other hotel. This company is very poorl... read more

Linda M 

on BBB

2 years ago

My husband and I are staying at the *** located ********************************* ***** **. *****. We have been staying there about 21/2 years . The manager **** has utter disregard for accountability regarding constant smoking of weed and cigarettes in rooms . The sheer arrogance of the other guests with their smoking is outrageous ! There is no penalty charged , and that emboldens the guest to keep smoking . The front desk closes at 11pm until 7am . The smokers just smoke away , no one to contact ! The unprofessional manag... read more

Shonna W 

on BBB

2 years ago

They ****************** People!!!!I recently stayed in the Extended Stay America in ******* **********. I am a travel nurse so I look for good deals and hotels with kitchenettes. I understand that Extended Stay is a budget hotel. However, there still should be some decent accommodations for $140/night (thats with a 40% discount they emailed to me). I want to file a formal complaint against this hotel as I keep getting the round around from staff. My 3rd day there I was attacked by bed bugs. I was switched to another room whi... read more