This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place to stay
Had a large black hair in the bed sheets and a few bugs
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
The staff was courteous and helpful. The room was clean; however, the floor was gritty. Other than that, everything was fine.
Business response:
Dear Guest, It is wonderful to hear that the service you received stood out during your time at Extended Stay America. We are glad the accommodation met your expectations overall, though we regret that the flooring did not provide the level of comfort you deserved. Your comments guide our efforts to improve our upkeep. Thank you for sharing your experience, and we hope to welcome you back for an even better visit. Sincerely, Hotel Management
The guy that checked me in was very friendly and very helpful. The room is pretty clean but there isn't even a lamp on the table to turn on and off next to the bed. There was kind of a bad smell in the room when I got here.
Business response:
Dear Jacob, Thank you for taking the time to share your feedback. We are glad to hear you found our check-in staff friendly and helpful, and we truly appreciate your kind words. At the same time, we apologize for the concerns you encountered with the room, including the lack of certain amenities and the unpleasant odor. Your comments are important and will be shared with our team for attention. We value your input and hope you will give us another opportunity to provide a stay that reflects the quality and comfort we strive ... read more
There no coffee in room and drink mechanic not work and no ice machine get ice
This was an average hotel. Nothing fancy - bed, bathroom, TV, kitchenette. Make sure to bring your own shampoo, hair dryer, coffee maker, etc as these are not provided. Check in was chaotic, since only one person was on duty.
Business response:
Dear Linda, Thank you for sharing your feedback. We apologize for not meeting your expectations and understand that the busy check-in process may have impacted your overall experience. Our Select Suites brand is designed to provide comfortable, apartment-style accommodations at competitive rates. We offer a limited supply of toiletries at the front desk, and we recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. We value your insights and will share them with our te... read more
Propert matched the pictures. We had no issues during our stay.
Business response:
Dear David, Thank you for your feedback. We are pleased to know that we met your expectations and that your stay was a seamless experience. We sincerely appreciate you choosing to stay with us at Extended Stay America, and we look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,045 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.