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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The guy that checked me in was very friendly and very helpful. The room is pretty clean but there isn't even a lamp on the table to turn on and off next to the bed. There was kind of a bad smell in the room when I got here.
Business response:
Dear Jacob, Thank you for taking the time to share your feedback. We are glad to hear you found our check-in staff friendly and helpful, and we truly appreciate your kind words. At the same time, we apologize for the concerns you encountered with the room, including the lack of certain amenities and the unpleasant odor. Your comments are important and will be shared with our team for attention. We value your input and hope you will give us another opportunity to provide a stay that reflects the quality and comfort we strive ... read more
There no coffee in room and drink mechanic not work and no ice machine get ice
This was an average hotel. Nothing fancy - bed, bathroom, TV, kitchenette. Make sure to bring your own shampoo, hair dryer, coffee maker, etc as these are not provided. Check in was chaotic, since only one person was on duty.
Business response:
Dear Linda, Thank you for sharing your feedback. We apologize for not meeting your expectations and understand that the busy check-in process may have impacted your overall experience. Our Select Suites brand is designed to provide comfortable, apartment-style accommodations at competitive rates. We offer a limited supply of toiletries at the front desk, and we recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. We value your insights and will share them with our te... read more
Propert matched the pictures. We had no issues during our stay.
Business response:
Dear David, Thank you for your feedback. We are pleased to know that we met your expectations and that your stay was a seamless experience. We sincerely appreciate you choosing to stay with us at Extended Stay America, and we look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
I've just learned that people can't check in a hotel of a certain city or town if the person is living in the same certain city or town of the same hotel.
Business response:
Dear Thomas, Thank you for voicing your concerns. We maintain a policy regarding bookings with local providers due to the various situations that may arise. We invite you to contact us directly, as we would appreciate the opportunity to discuss this matter further. Thank you once again, and we look forward to your response. Sincerely Hotel Management
Business response:
Thank you for staying at ESA Wilmington West, we hope that you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,028 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.