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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness could absolutely be improved upon. The floor of my room was very dirty. It hadn’t been swept very well and the flooring , itself, was so dirty, that my feet turned black on the bottom. Naturally, I washed them well and then wore flip flops to walk around inside the room. Everything else was basically clean. Although it’s an extended stay hotel, it would definitely have been nice to have, at least, a small bar of soap in the bathroom upon arrival. I also noticed garbage in the elevator and in the entrance area. Th... read more
Needs a bit more cleaning The rooms were not properly cleaned. Very dusty and not swept well. I wore my sandals any time I was in the room. The lady at the front desk was nice for the check in process but I did not like that fact that the desk isn't manned at night.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
It was clean & basic.
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your visit.
Business response:
Thank you for taking the time to rate and review your stay, Baik. We hope that our accommodations met your needs and would love to welcome you back the next time your travels bring you this way.
Business response:
Thank you so much for rating your stay with us, Jada. We hope that our accommodations met your needs and wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,031 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.