Extended Stay America - Shelton - Fairfield County

Business response:

Dear Rudolph, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Manageme... read more

Business response:

Dear Edmilson, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for your disappointment with the amenities not available in your suite. To ensure cleanliness, dishes are available at the front desk, and our team gladly delivers them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly. It was our pleasure to accommodate you, and we look forward to seeing you again!Sincerely,Hotel Management 

Business response:

Dear Ieshia, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.SincerelyHotel Management 

Business response:

Dear Kevin, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management