Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, Thanks for staying with Extended Stay America and posting kind remarks. We are delighted to read you had an excellent visit, and your comments regarding our clean, comfortable suites are gratifying to read. We assure you we are fully committed to providing an outstanding experience for our guests with every aspect of our hotel, and we welcome you to stay with us again next time your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Adieralys, Thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Stacy, Thank you for dedicating the time to share your experience. We are genuinely sorry for the inconvenience you experienced with your room assignment and for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your feedback with our team to improve our services and ensure we respond promptly and appropriately to all guest requests. We are grateful for your patience... read more