Extended Stay America - Shelton - Fairfield County

Business response:

Dear Esther, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thanks for staying with Extended Stay America and posting kind remarks. We are delighted to read you had an excellent visit, and your comments regarding our clean, comfortable suites are gratifying to read. We assure you we are fully committed to providing an outstanding experience for our guests with every aspect of our hotel, and we welcome you to stay with us again next time your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Kenneth, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations. Please accept our apologies for the issues that impacted your experience, as we never mean to disappoint our guests in any way. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management