Extended Stay America - Somerset - Franklin

Business response:

Dear Marie, Thank you for sharing your experience. We’re sorry to hear about the cleanliness issues you encountered in the kitchen area. This is not reflective of our usual standards. We will address this matter with our housekeeping team to ensure that the kitchen areas are thoroughly cleaned and inspected. Your feedback is important, and we appreciate you bringing this to our attention so we can improve our service and provide you a better experience at Extended Stay America during your next visit.Sincerely,Hotel Managemen... read more

Business response:

Dear Santosh, Thank you for your feedback. We apologize for any cleanliness issues you experienced and for the limited breakfast options. We understand the importance of a clean environment and a satisfactory breakfast. Your comments will be addressed with our housekeeping and dining teams to ensure improvements. We appreciate your input and hope to provide a better experience during your next stay.Sincerely,Hotel Management 

Business response:

Dear Don, Thank you for your feedback. We're thrilled to hear you had a very pleasant stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit in the future.Sincerely,Hotel Management