Extended Stay America - Somerset - Franklin

Business response:

Dear joan, Thank you for your feedback. We’re glad to hear that you enjoyed our location. We strive to provide a convenient and pleasant experience for all our guests. We hope to have the opportunity to welcome you back and offer an even better experience next time. Sincerely,Hotel Management 

Business response:

Dear Derek, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience and that you plan to stay with us again. It’s always rewarding to know our efforts are appreciated and that our guests have a memorable stay. We look forward to welcoming you back to Extended Stay America and providing another excellent experience in the future!Sincerely,Hotel Management 

Business response:

Dear Marie, Thank you for sharing your experience. We’re sorry to hear about the cleanliness issues you encountered in the kitchen area. This is not reflective of our usual standards. We will address this matter with our housekeeping team to ensure that the kitchen areas are thoroughly cleaned and inspected. Your feedback is important, and we appreciate you bringing this to our attention so we can improve our service and provide you a better experience at Extended Stay America during your next visit.Sincerely,Hotel Managemen... read more

Business response:

Dear Santosh, Thank you for your feedback. We apologize for any cleanliness issues you experienced and for the limited breakfast options. We understand the importance of a clean environment and a satisfactory breakfast. Your comments will be addressed with our housekeeping and dining teams to ensure improvements. We appreciate your input and hope to provide a better experience during your next stay.Sincerely,Hotel Management