Extended Stay America - Somerset - Franklin

Business response:

Dear Roderick, Thank you for your feedback. We apologize for the strong curry odor in your room and understand how this could have impacted your stay. This is not up to our usual standards, and we are addressing this issue with our team to prevent future occurrences. We regret that you were unable to make a change during your stay. Your comfort is important to us, and we hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Kenneth, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Kenneth, Thank you for your feedback. We’re pleased to hear that you found the room clean during your stay. Cleanliness is a top priority for us, and we’re glad this aspect of your visit met your expectations. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management 

Business response:

Dear joan, Thank you for your feedback. We’re glad to hear that you enjoyed our location. We strive to provide a convenient and pleasant experience for all our guests. We hope to have the opportunity to welcome you back and offer an even better experience next time. Sincerely,Hotel Management