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Extended Stay America - Somerset - Franklin
- Hotels
- Somerset, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Worlds Fair Dr., Somerset, NJ, 08873, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Stayed 1 night only Nonsmoking room had a strange odor. Rooms at main floor must have curtains closed at all time otherwise you can see in.TV had only basic programs. Breakfast was very minimal. Would be perfect if they charged $60-70 for a night.
Business response:
Thank you for taking the time to share your feedback. We are pleased you visited us, but I am sorry for not meeting your expectations and for the inconvenience it caused. We value your feedback as it shows the areas where we can improve. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Repeat guest This is my fourth stay here. I travel with a team of 6. We love being able to cook our own breakfasts and have the full-size refrigerator. We also like being able to do laundry on-site.
Business response:
Tammy, we truly appreciate your loyalty towards Extended Stay America - Somerset - Franklin. Nothing pleases us more than to know we succeeded in providing everything necessary for you to have a wonderful stay once again. We hope you along with your team will continue making us your home in the future. Sincerely, General Manager
Front Desk Staff was amazing and accommodating to our family's needs.
Business response:
Thank you for choosing Extended Stay America - Somerset - Franklin for your recent accommodations. I appreciate you mentioning our friendly, helpful staff. Your compliments will be shared with the team to let them know their efforts were noticed . It was our pleasure serving you, and we hope to welcome you back soon! Sincerely, General Manager
Overall the stay was fine, nothing really bad to report
Business response:
Tim, thank you for staying at Extended Stay America - Somerset – Franklin. We are delighted to know you had a comfortable stay and enjoyed being with us. We hope to welcome you back soon. Sincerely, General Manager
It was okay We booked the stay at the last minute and chose to stay here because of the price. Essentially, you get what you pay for. The hotel staff was not rude but not polite by any stretch of the imagination. In addition, the room was okay at best. It wasn't directly but I was expecting an overall cleaner room.
Business response:
We appreciate you staying with us. We are disappointed to know you were not pleased with your room and our service. Your feedback is important to us as it will help us to improve our facilities and service going forward. On a positive note we are happy to know you loved our affordable rates. We hope you consider staying with us again soon. Sincerely, General Manager
Great hotel and nice people Great hotel and nice people even though we had a late checkin at 1:00 am after cancelling a bad hotel.
Business response:
Brian, thank you for choosing Extended Stay America - Somerset – Franklin. It’s our pleasure knowing you loved our excellent service and enjoyed being with us. We hope to see you again soon. Sincerely, General Manager
Front Desk horrid The front desk clerk was not present I had to go find her and when I did she was clearly perturbed. She literally said 3 words to me during the check in. What a #$%^!!!
Business response:
Our staff is diligent about providing clean and fresh suites for our guests to enjoy from the moment of arrival. We apologize for our staffs unusual behavior. We are committed to our guests and giving service from the heart. Thank you for letting us know so we can address this matter straight away for an improved experience on your next visit. General Manager
It's a great place to stay !!
Business response:
Anthony, thank you for your great comment. It’s our pleasure knowing you enjoyed being with us and had a great stay. We hope to welcome you back soon at Extended Stay America - Somerset – Franklin. Sincerely, General Manager
Cheap hotel Excellent staff but uncomfortable bed cheap hotel not worth paying a whole for jus the basics don't stay more then one night
Business response:
Thank you for your feedback. Although you liked our courteous associates, please accept our sincere apologies for the issues you had with the comfort of your bedding. We value our guests and their observations, and I will share your comments with our leadership team. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Somerset - Franklin
How is Extended Stay America - Somerset - Franklin rated?
Extended Stay America - Somerset - Franklin has a 4.2 star rating with 1,006 reviews.
When is Extended Stay America - Somerset - Franklin open?
Extended Stay America - Somerset - Franklin is open now. It will close tomorrow at 12:00 a.m.