This profile has been claimed by the business owner or representative.
Extended Stay America - Somerset - Franklin
- Hotels
- Somerset, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Worlds Fair Dr., Somerset, NJ, 08873, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Loud Father room was fine. It was off the lobby & at 6:30am either a guest or lobby attendant was talking loudly on the phone. I was unable to get back to sleep due to a continual parade of loud talking. If it was a guest, the attendant should have asked her to either speak lower. If it was the attendant, she should be more mindful of her guests that have rooms nearby.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry fir the noise issue you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my entire team in an effort to improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
Reservations not found! Credit card info screwed Even though I had confirmation number from Hotels.com for 3 days stay from 21st to 24th April 2017, at the front desk they could not get that reference. I have been charged for another 3 nights with my credit card. The manager has assured me that this has been corrected and I should see the credit for the wrongly charged amounts in my account within 3 business days. I am waiting for that.
Business response:
We apologize for the situation you describe in your feedback, and for any inconvenience this unintentional error may have caused. As shared with you, a refund has been submitted, however, there is bank processing time which varies by each banking institute. We value you as our guest and hope to have another opportunity to serve you when you are in the Somerset area. Thank you, General Manager
Great place! If I ever have the need to stay in this area again, (funeral) I would be happy to stay there again. I often travel with my greyhound who is welcome there. The hotel is nice in appearance, well maintained and it didn't look as though we'd been shunted off to a "dog room." The staff was great, dealing well with my slightly demented ( 700+ mile drive) sense of humor at check-in. One member of the staff - didn't catch his name, black guy, dark complected, foriegn accent, was super nice and helpful at departure. Than... read more
Not clean.
Not bad for the value Wasn't the best hotel I've stayed in, but the staff was 1000% Amazing
15 days Quite a good experience. Breakfast was a letdown. Changed from smoking to non smoking room very easily. That was great
Business response:
Your feedback is important. Thank you for sharing. It is great to see you received a seamless room change and that you had a pleasant experience at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Somerset - Franklin
How is Extended Stay America - Somerset - Franklin rated?
Extended Stay America - Somerset - Franklin has a 4.2 star rating with 973 reviews.
When is Extended Stay America - Somerset - Franklin open?
Extended Stay America - Somerset - Franklin is closed now. It will open on Sunday at 12:00 a.m.