Extended Stay America - Somerset - Franklin

Brianna 

on Expedia

2 months ago

Property looked nice, came to check in and they didn’t even have the room I originally booked. In our room there were a few roaches , pull out couch was broken and dirty !! 

kristine 

on Expedia

2 months ago

My family checked in. The room assigned did not smell good. Front desk tried to help but there wasnt any rooms available to accommodate my family. They said I would get a refund so I will be working with Expedia for that refund. 

William 

on Expedia

2 months ago

Nasty place to stay The stay was bad only one day left early 5am it's a low budget live in hotel for people who are trouble or homeless no thanks. Would never go there again. 

Roxanne 

on Expedia

3 months ago

Upon checking in, the exterminator was at the front desk arguing with the manager (an absolute bridge troll of a man) and a "long term" guest about an infestation in her room. The guest refused to "move all her sh*t to a different room" for the exterminator to do his job. I was told they only have housekeeping in the rooms EVERY 14 DAYS. If a guest wants so much as their sheets changed before 2 weeks, they have to DO IT THEMSELVES. The hallways stank from everyone cooking ethnic food. Most of the interior doors were propped ... read more

Brandy 

on Expedia

3 months ago

Poor customer service and facilities